FREQUENTLY ASKED QUESTIONS
1. WHERE CAN I BUY LUX® PRODUCTS?
Lux® products are sold in mass merchandise stores, drug stores, supermarkets and club stores all over the country. If you’re having trouble finding a product, we suggest that you speak with your store manager. Very often they will order it for you. If you are unable to locate a Lux product near you, please call our Consumer Services toll free number, 1-800-1022-221, Monday – Friday, 9:00 AM to 9:00 PM local time where we can further assist you.
2. HOW CAN I FIND OUT ABOUT THE LATEST LUX® PRODUCTS?
We suggest you check back here from time to time for the latest special offers and promotions.
3. HOW LONG CAN I KEEP LUX® PRODUCTS AND WHAT’S THE BEST WAY TO STORE THEM?
All Lux® products remain at their optimum quality and freshness for at least two years when stored at room temperature.
4. WHAT SHOULD I DO IF MY SKIN HAS A REACTION AFTER USING LUX® PRODUCTS?
If you notice a reaction on your skin that might be caused by one of the Lux® line of products, please go to the Contact Us section of the website. If this is a medical or product safety emergency, please call 1-800-1022-221.
5. WHAT SHOULD I DO I THERE’S SOMETHING UNUSUAL WITH A LUX® PRODUCT THAT I’VE PURCHASED?
If you find something unusual with a Lux® product that you purchased, please let us know by going to the Contact Us section of the website. If this is a medical or product safety emergency, please call 1-800-1022-221.
6. WHAT IS THE LUX® POLICY ON RECYCLING AND THE ENVIRONMENT?
Because we recognise the importance of preserving natural resources, Unilever is engaged in a series of programs designed to address a number of issues concerning the environment. These issues range from biodegradability to recycling.
Our company actively participates in industry-wide coalitions and trade associations that are working toward solutions to solid waste problems. Company efforts to reduce solid waste include recycling projects, packages that can be recycled, use of recycled materials and adoption of innovative solutions that significantly reduce plastic in the composition. Our scientists are also conducting studies on a broad range of product formulas and ingredients to ensure their environmental compatibility.
7. DO YOUR PRODUCTS CONTAIN ANIMAL BY-PRODUCTS?
Any product containing glycerin and / or stearic acid contains animal by-products. Stearic acid comes from beef tallow and glycerin may be either synthetic or natural which is derived from beef tallow or coconut.
8. WHAT IS LUX’S POLICY ON ANIMAL TESTING?
We do not test our products on animals and are committed to ending animal testing. Unilever has complied with the EU animal testing bans for cosmetics since 2004 and supports calls for similar bans to be introduced globally. Occasionally, across our portfolio, some of the ingredients we use have to be tested by our suppliers to comply with legal and regulatory requirements in some markets; and some governments test certain products on animals as part of their regulations.
As part of our commitment to ending animal testing, we have a growing number of brands that ensure that neither their products – nor the ingredients they use – are subject to animal testing by suppliers or by regulatory authorities. These brands’ commitment to no animal testing is certified by animal welfare groups.
We use a wide range of non-animal approaches to assess the safety of our products for consumers and continue to develop new ‘next generation’ approaches. Our team of internationally recognised leaders in non-animal safety science work with regulatory authorities, NGOs, our suppliers and other scientists across the world to share these approaches, to promote their broader use and acceptance by authorities. Our leading-edge research has one clear purpose: to continue to develop new non-animal approaches that can guarantee that our products are safe, without any need for animal testing. For more information, please visit http://www.unilever.com/sustainability
9. HOW CAN I PASS ALONG SOME SUGGESTIONS AND IDEAS I HAVE FOR LUX® PRODUCTS?
For information on submitting ideas, please click here for more details.